Delivery Information

PAYMENT

EmmaRose Crafts is a secure shopping site as all payments are made through our secure payment processing partners, Paypal. All major credit cards are accepted and you do not need a Paypal account to make a purchase. Please note that we are unable to send an order until payment has been processed.

We also accept payment by cheque. Please note that your order will not be dispatched until we are in receipt of cleared funds so paying by post will take a little longer than via PayPal. Cheques should be made payable to EmmaRose Crafts and sent to our address as shown on the 'Contact Us' page.

POSTAGE COSTS 

PLEASE NOTE FOR ALL COUNTRIES

If your order is for pattern leaflets only and you are happy to receive them as a PDF via e-mail the postage is FREE

UK MAINLAND

All orders over £50.00 and deliverable to UK mainland are postage free.

Order Value                                          Delivery Charge

Under £6.00£1.00
Between £6.00 and under £10.00£2.95
Between £10.00 and under £50.00£3.95
£50.00 and over (UK mainland only)FREE

We deliver Royal Mail first class and will always let you know via e-mail as soon as your order has been dispatched.

EUROPE

Order Value                                          Delivery Charge

Under £6.00£3.00
Between £6.00 and under £10.00£4.50
Between £10.00 and under £40.00£6.00
£40 and over
£10.00

 We deliver Royal Mail Air Mail and will always let you know via e-mail as soon as your order has been dispatched.

ALL OTHER COUNTRIES

Order Value                                          Delivery Charge

Under £6.00£4.00
Between £6.00 and under £10.00£5.50
Between £10.00 and under £40.00£8.00
£40 and over
£12.00

We deliver Royal Mail Air Mail and will always let you know via e-mail as soon as your order has been dispatched.

 
NON DELIVERED GOODS

We cannot be held responsible for non-delivery caused by inaccurate delivery information supplied to us or for any other delay in delivery however caused. Any items returned to us due to being given an inaccurate delivery address from the customer and which require to be re-sent, will be posted at the customers expense, alternatively the cost of the item, less the cost of original postage will be refunded.

 

INTERNATIONAL DISCLAIMER

All international deliveries are made by Royal Mail Airmail with a delivery aim of 5 working days (excluding the day of despatch). This is a non-tracked, non-signed for service and deliveries are not guaranteed to arrive in this time frame. Royal Mail have restrictions on parcel dimensions so if your parcel is larger than this once packed, we will have to send your order by courier. If this applies to you we will contact you as soon as possible with your delivery options. Please Note: In these instances additional costs will occur or you are welcome to cancel your order.

 

RETURNS POLICY

We very much hope that you will be happy with your purchase but if this is not the case you may return the item within 30 days of the original purchase for a full refund.

Good must be returned in the same saleable condition they were sent out and must include all original packaging.

You are fully responsible for the costs of returning the item unless there has been an error on our part or the item is faulty, and a note should be included providing details of the order number and the reason for its return. Please note we are not responsible for any packages lost in the post and therefore suggest you return the item using a trackable method such as Royal Mail recorded delivery.

Please notify us by e-mail prior to any returns and the item should be sent to us at the address shown on the Contact Us page.